A welcome message from the CTTT's Chairperson, Ms Kay Ransome.

The Consumer, Trader and Tenancy Tribunal (CTTT) is an independent body that provides an accessible, efficient and affordable dispute resolution service for landlords, tenants, consumers and traders.

The CTTT resolves everyday disputes about what we buy and where we live, such as retail transactions, motor vehicle purchases and repairs, residential tenancies, agents' fees and commissions, residential building work, strata and community scheme living, residential parks and retirement villages.

We deal with an average of 60,000 disputes each year making us the largest tribunal in New South Wales.

This guide has been developed to explain our processes by outlining the key steps in the dispute resolution process, providing helpful tips for preparing for a hearing, answering common questions and helpful checklists.  This is essential reading for anyone who may be involved in a case at the CTTT.

By reading this guide you will gain a better understanding of the CTTT and the service we provide to the community in New South Wales.

Kay Ransome
Chairperson