If you have a consumer, trader or tenancy dispute with someone and you cannot resolve it yourself, you may want to lodge an application with the CTTT.  Applications can be completed and lodged online, by post or in person.

When completing a CTTT application form you will need to provide the following information:

• Your name, address and contact details.
• The name, address and contact details of the person or company you are having the dispute with.
• The orders you want the CTTT to make.
• An explanation of why you are asking for those orders.

Additional information or documents can be attached to the form if needed.  A copy of the application and any attachments will be provided to the respondent.  Do not include confidential information with your application, including attachments.

Learn more about lodging an application.

Which order should I apply for?

Information about the orders you can apply for is available on the application form.  Make sure your application is being made within any legislative time limits.  You may want to seek independent advice if you need help selecting the right order.

Fees and charges

Applications must be lodged with the correct lodgement fee.  A reduced fee is available for concession card holders.

View our current fees and charges.

Online lodgement

Lodging your application online allows you to complete, lodge and pay for your application at your convenience, and in most cases receive an electronic notice of hearing and other correspondence.

Learn more about lodging online.

Top of page

You must provide accurate details for the respondent, otherwise your application may be dismissed or any orders made may not be enforceable.  If your application is against an individual, give their full name, last known address and contact details.

Applications against a business or company

If your application is against a business or company, you must provide the name of the individual or company that owns the business, the registered name and address, and their ABN or ACN.  You may need to do a business or company search to find this information.

• Registered business search:  All businesses in NSW must register their name with NSW Fair Trading.  Visit NSW Fair Trading's website to do a free online business name details check.
• Company search: Visit ASIC's website to do a free online company name search on the ASIC National Names Index.

Learn more about making an application against a business.

Top of page

Call us on 1300 135 399 for help choosing the correct application form and information about our application process and procedures.

For information and assistance on your rights and responsibilities, contact NSW Fair Trading on 13 32 20 or visit the NSW Fair Trading website.

The 'Getting help' fact sheet (PDF size: 353kb) lists a number of organisations that can provide you with independent advice and assistance.

Top of page

	Check the CTTT has jurisdiction to make the orders you want and that your application is being made within time limits.
	If applying against a business, you may need to do a business or company name search.
	Carefully specify the orders you want the CTTT to make and give reasons why you think they should be made.
	Do not include confidential information with your application.
	Keep a copy of your application form for your own records.
	Pay the correct lodgement fee with your application.

Top of page