A Guide to the CTTT
'A Guide to the CTTT' is a multimedia eResource providing an overview of resolving your dispute at the Consumer, Trader and Tenancy Tribunal. Topics include:
- What is the CTTT?
- How to apply.
- What to do if you are the respondent.
- How to prepare for a hearing.
- Participating in conciliation.
- What to expect in the hearing room.
- Where to get help.
Contents
'A Guide to the CTTT' is comprised of the following sections, each with a short 2-minute 'YouTube' video clip.
The complete booklet is also available in PDF format. Download 'A Guide to the CTTT' (PDF size 757kb).
Section |
Description |
| Welcome | Welcome message from the CTTT's Chairperson, Ms Kay Ransome. |
| About the CTTT | A brief introduction to the CTTT and the types of disputes that can be resolved. |
| Applying to the CTTT | How to lodge an application to the CTTT and information on finding the correct details for the respondent. |
| Respondents | Information for those who are named as a respondent, and the steps they can take. |
| Receiving the notice | Issues to consider when you receive the 'Notice of Hearing' |
| Preparing for hearing | Things to organise before the hearing day. |
| Attending the CTTT | Information about arriving at the hearing venue and the security procedures to expect. |
| Conciliation | An overview of conciliation and tips on how to best particpate in the conciliation process. |
| The hearing | What to expect in the hearing room and how to present your case. |
| After the hearing | Information about CTTT orders and how they can be enforced. |
| Resources and help | Useful resources and details of organisation that can provide assistance. |
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