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Decisions and orders
After the Tribunal Member makes an order, both parties receive a typed copy of the order within 7 days after the hearing. If the Tribunal member reserved their decision, the orders and written reasons for the decision will be sent at a later date.
Types of orders
The types of orders the CTTT can make depends on the Division the application was made in. Look at the application form for each Division for a list of the types of orders that can be made.
Most CTTT orders fall into two categories:
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Orders that a person or company pay you money
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Orders that a person or company complete some work.
Other types of orders that can be made include:
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Orders that you don't owe a person or company money
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Orders to replace a faulty item
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Orders that a proposed rent increase is excessive.
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Each party generally pays their own costs. The CTTT may order costs to be paid in certain circumstances, such as if the application is considered frivolous, vexatious, misconceived or lacking in substance, or the parties are legally represented.
View clause 20 of the Consumer, Trader and Tenancy Tribunal Regulation 2009 for the full range of circumstances where costs may be awarded.
Reserved decisions
When a matter involves complicated legal arguments the Tribunal Member may need to reserve their decision.
This means that a decision is not made immediately after hearing. Instead the Tribunal Member will take time to review the evidence and the legislation and make their decision at a later time.
Reserved decisions are usually provided to the parties in written form and contain reasons explaining how the Tribunal Member came to their decision.
Disclosure of CTTT orders
CTTT orders are generally made available only to the parties involved in the dispute. However, some CTTT orders are made available to the public. These include:
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All orders made under the Home Building Act 1989 which are provided to the Commissioner for Fair Trading to be included on the public register
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Orders supported by written reasons which are published on the Australasian Legal Information Institute's website www.austlii.edu.au