CTTT – stands for 'Consumer, Trader and Tenancy Tribunal'.  The CTTT is a place which helps people sort out their dispute.

Conciliation – a meeting with the other person to try to work out your own agreement before the hearing.

Evidence – something given to the CTTT to prove or disprove a point.

Hearing – where evidence is heard from all people involved in the matter and a decision is made.

Orders – a legally binding CTTT decision.  It requires a person or business to do something like pay money or replace something.

Notice of hearing – a letter sent by the CTTT telling the people where and when the hearing will happen.

Tribunal Member – the person who will make a decision about the problem.