Residential Parks Division

List of organisations that can provide advice and assistance with issues relating to residential parks disputes.

Affiliated Residential Park Residents Association Inc (ARPRA)

Tel: 1300 798 399 (toll free)
Website: www.arpra.org.au  

Caravan and Camping Industry Association of NSW

Representative body for caravan and holiday parks, manfactured home communities, recreational vehicle manfacturers and dealers, and home manufacturers.

Tel: (02) 9615 9999
Website: www.caravan-camping.com.au  

Energy and Water Ombudsman NSW (EWON)

Provides independent dispute resolution service for all electricity and gas customers in NSW and some water customers.

Tel: 1800 246 545 (toll free)
Website: www.ewon.com.au  

Housing NSW

Tel: 1300 468 746
Website: www.housing.nsw.gov.au  

Northern Alliance of Park Residents' Associations of NSW Inc (NAPRA)

Tel: (02) 6649 1227 or 0422 297 628
Website: www.napra.org.au 

NSW Anti-Discrimination Board

Provides information about rights and responsibilities under anti-discrimination law and investigates complaints covered by the NSW Anti-Discrimination Act.

Tel: (02) 9268 5555
Toll free: 1800 670 812 (for rural and regional NSW only)
TTY: 9268 5522
Website: www.lawlink.nsw.gov.au/adb  

NSW Department of Planning and Infrastructure

Tel: (02) 9228 6333 or 1300 305 695
Website: www.planning.nsw.gov.au  

NSW Fair Trading

Provides information and assistance on a range of consumer and trader issues including residential park issues.

General enquiries: 13 32 20
Rental bond information: 13 32 20
TTY: 1300 723 404
Website: www.fairtrading.nsw.gov.au  

NSW Government Legislation

To purchase State legislation
Tel: 1300 656 986

To view or print online
Website: www.legislation.nsw.gov.au  

Older Persons Tenants Service (OPTS)

Provides free case work service to persons 55 years and older, and all protected tenants.

Tel: (02) 9566 1120 or 1800 131 310 (free call)
Website: www.cpsa.org.au/opts  

Park and Village Services (PAVS)

Provides training, resources, advocacy and information on the rights and responsibilities of residential park and manufactured home estate residents.

Tel: (02) 9566 1010
Website: www.cpsa.org.au/pavs  

Tenants Advisory Services

Tenants Advice and Advocacy Services (TAAS) are independent community-based organisations that provide tenancy advice, information and advocacy.

Tel: (02) 8117 3700 for information regarding your local TAAS
Website: www.tenants.org.au