Motor vehicles
The CTTT's Motor Vehicles Division deals with consumer claims about motor vehicles that are used primarily for private use. A ‘motor vehicle’ can mean a new or used car, motorcycle, tractor or other powered vehicle on wheels.
The maximum claim in the Motor Vehicles Division is $30,000, except when the dispute relates to the purchase of a new motor vehicle used for private purposes and then orders can be made for any sum of money.
Applications
Consumers who have a dispute about a new or used motor vehicle purchased from a motor dealer, or who are unhappy with repairs done to their vehicle, can lodge an application in the Motor Vehicles Division.
To lodge an application in the Motor Vehicles Division you can:
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Lodge your application online
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Collect an application form in person from any CTTT Registry or Fair Trading Centre.
After lodging your application with the CTTT, you can expect a first hearing within 6 weeks.
Top of pageDisputes
The types of issues dealt with in the Motor Vehicles Division include:
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Unsatisfactory repairs and maintenance
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Defective or faulty used and new cars
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Overcharging for services
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Warranties.
Jurisdictional limits
The CTTT has jurisdiction to determine Motor Vehicles Division applications up to $30,000, except when the dispute relates to the purchase of a new vehicle used for private purposes. Orders can then be made for any sum of money. Motor Vehicles Division applications must be lodged within 3 years.
Legislation
Consumer Claims Act 1998
Motor Dealers Act 1974
Motor Vehicle Repairs Act 1980
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