This division deals with disputes about vehicles that are used primarily for private use, and a ‘motor vehicle’ can mean a new or used car, motorcycle, tractor or other powered vehicle on wheels.

The maximum claim in the Motor Vehicles division is $30,000, except when the dispute relates to the purchase of a new motor vehicle used for private purposes and then orders can be made for any sum of money.

Consumers who have a dispute about a new or used motor vehicle purchased from a motor dealer, or who are unhappy with repairs done to their vehicle, can lodge an application in the Motor Vehicles division.

Lodge a Motor Vehicles division application online or download an application form.

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The types of issues that may arise in this division include:

• Unsatisfactory repairs and maintenance
• Defective or faulty used and new cars
• Overcharging for services
• Warranties.

Applications to the Motor Vehicles division are intially referred to the Office of Fair Trading to find out if there is any assistance they can give before the hearing.  An Inspector from the Office of Fair Trading may contact the parties about the dispute to help resolve the problem.

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Consumer Claims Act 1998
Motor Dealers Act 1974
Motor Vehicle Repairs Act 1980

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