General Division

List of organisations that can provide advice and assistance with issues relating to disputes dealt with in the General Division.

Australian Competition and Consumer Commission (ACCC)

Ensures that individuals and businesses comply with national consumer protection laws.  Also promotes competition and fair trade in the market place to benefit consumers, businesses and the community and regulates national infrastructure services.

Telephone: 1300 302 502
Website: www.accc.gov.au

Australian Consumers Association

A non-profit, non-party political organisation, representing and acting in consumers interests. They lobby and campaign on behalf of consumers to promote their rights, to influence government policy, and to ensure consumer issues have a high profile in the public arena. Publishes Choice magazine.

Telephone: 1800 069 552 (freecall) or (02) 9577 3399
Website: www.choice.com.au

Australian Retailers Association

Supports the Australian retail industry by providing a range of member services including employment relations, training, policy and advocacy.

Telephone: 1300 368 041
Website: www.retail.org.au

Community Relations Commission

Promotes multiculturalism, ethnic affairs, cultural diversity, community unity and harmony in NSW.

Telephone: (02) 8255 6767 (Sydney office)
Interpreting and translation: 1300 651 500
Website: www.crc.nsw.gov.au

Financial Counsellors Association of NSW

Provides a free community service working in non-profit organisations that assist consumer who are experiencing financial problems.

Telephone: 1300 914 408
Website: www.fcan.com.au

Franchise Council of Australia

Peak body for the Australian franchise sector, representing franchisees, franchisors and service providers to the sector.

Telephone: 1300 669 030
Website: www.franchise.org.au

LawAccess NSW

Provides free legal information, advice and referrals for people who have a legal problem in NSW.

Telephone: 1300 888 529
Language assistance: 13 14 50
TTY: 1300 889 529
Website: www.lawaccess.nsw.gov.au

NSW Fair Trading

Provides information and assistance on a range of consumer and trader issues.

General enquiries: 13 32 20
Language assistance: 13 14 50
TTY: 1300 723 404
Website: www.fairtrading.nsw.gov.au

Office of the Franchising Mediation Adviser

Appoints mediators to assist franchisors and franchisees to resolve their problems efficiently and cost effectively. 

Telephone: 1800 150 667
Website: www.franchisingmediationadviser.com.au