Frequently asked questions - hearings
Listed below are a selection of frequently asked questions about the CTTT's hearing process. This information is provided as a general guide only and should not be treated as legal advice or relied upon as such.
1. How soon will I get a hearing?
If you lodge a complete application and pay the correct fee, you can expect to receive a Notice of Hearing generally within 14 days. If you lodge your application online the Notice of Hearing may be provided at the time you make the application.
For most applications, the first hearing will be held within 10 to 28 days from the date of lodgement.
Top of page2. Can I get an urgent hearing?
Yes, but urgent hearings will only be granted under exceptional circumstances. This generally means if there is a threat to personal safety or to property, or where there is significant hardship.
To apply for an urgent hearing you must provide evidence to the CTTT proving that an urgent hearing is needed. If the CTTT agrees to the urgent hearing, the matter will be listed within 7 days.
3. Where will the hearing be held?
The CTTT conducts hearings throughout New South Wales. Hearings are usually held at a venue closest to the place of contract or dispute. For example:
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Tenancy Division matters are heard at a venue closest to the rental premises
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Home Building Division matters are heard at the venue closest to the building that is the subject of the dispute.
If you entered a contract over the internet the CTTT will decide where the matter will be heard.
View the hearing lists to find out where CTTT hearings are held.
4. Can I ask for a change of hearing venue?
You can apply for a change of hearing venue, but such a change is generally only granted if the other person agrees. If the other person refuses, you can still apply for a change of venue and the CTTT will consider your request.
Make your change of venue request in writing to the CTTT Registrar at least 7 seven days before the hearing date and provide as much detail as you can in support of your request.
5. Do I have to attend the hearing in person?
It's in your best interest to attend the hearing. If you attend the hearing, your side of the story will be heard and you can ask questions of the other person. If you don't attend, the hearing will still go ahead and orders will be made in your absence.
If you cannot attend the hearing in person, there are a number of ways to have your case heard:
You can be represented
At the hearing your representative must give the Tribunal Member your signed and dated written authority to represent you.
Appear by telephone
This option is only available where telephone facilities are available and will not always be granted. To request a telephone hearing, write to the CTTT Registrar stating your specific reasons for wanting to appear by telephone, for example you are overseas.
It is preferable to use a landline for telephone hearings as they are usually more reliable. However, if there is no landline available a mobile phone is acceptable.
Any party giving evidence by telephone must ensure that the telephone reception is sufficient to allow the hearing to proceed.
Put your case in writing
This should be in the form of a statutory declaration. You need to have the CTTT's consent to have the matter dealt with on the papers.
6. Can the hearing date be postponed?
You can apply to have a hearing date changed. This is called an adjournment request.
View the Adjournments page to learn more about adjournments.
7. Can my family and friends come with me?
Family and friends can come with you to the CTTT hearing for support, but they cannot speak or interpret on your behalf. If you require an interpreter, the CTTT will provide one free of charge. Contact the CTTT Registry on 1300 135 399 for further details.
Your support person cannot sit in on a conciliation session without the permission of the other party.
If you want your support person to sit next to you during the hearing you will need to ask the Tribunal Member for permission.
8. Are CTTT hearings open to the public?
CTTT hearings are open to the public and anyone can view proceedings.
Parties who have an upcoming CTTT hearing are encouraged to watch other CTTT hearings to get a better understanding of what will happen on the day. View the hearing lists to find out when CTTT hearings are held in your area.
For students wishing to attend a CTTT hearing, please visit the Events page for student tour details.