Conciliation is an alternative dispute resolution process used by the CTTT. 

Conciliation brings people in dispute together to talk about their issues in an informal, private meeting and try to reach an agreement.

The conciliation process is closely linked to the hearing process, rather than as a separate step of dispute resolution, and is regularly used in conjunction with group listings.  Conciliation is also used extensively in matters involving multiple applications about the same dispute, for example in residential parks and retirement village matters.

Learn how to prepare for conciliation and get the most out of the process.

During conciliation you would:

1. Tell the other person what your issues are
2. Show each other your evidence
3. Try to understand and respect each other's different points of view
4. Negotiate your differences, discuss possible solutions and try to reach an agreement.

If you reach agreement during conciliation, the terms of your agreement will be made into a CTTT order.

If the conciliation is unsuccessful, the hearing will then go ahead either on the same day or at a later date.  Any negotiations discussed in conciliation cannot be repeated in the hearing room unless both parties agree.

Tribunal Conciliators are provided at major hearing venues to assist parties during their conciliation discussions.  In some regional areas the Tribunal Member will act as both Conciliator and Member with the consent of the parties.

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Conciliation is a good way to reach agreement.  Conciliation allows you to have control over the outcome of your dispute and is more likely to result in an agreement you find acceptable.

Conciliation creates an opportunity for you to:

• Tell your side of the story in a private environment
• Listen and get a better understanding of the other people involved in the dispute
• Resolve your dispute mutually, quickly and inexpensively
• Find your own solutions without a Tribunal Member imposing a decision on you.

As conciliated agreements are voluntary and represent the self-interests of each party, they are also more likely to be honoured by both parties.

Participating in the conciliation process may also help you deal with any future disputes you may have.

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