Annual reports

The CTTT publishes an annual report each financial year. All annual reports are available for download in PDF format.

• Annual Report 2010-2011 (PDF size: 1.6mb)
• Annual Report 2009-2010 (PDF size: 1.75mb)
• Annual Report 2008-2009 (PDF size: 1.4mb)
• Annual Report 2007-2008 (PDF size: 1.1mb)
• Annual Report 2006-2007 (PDF size: 2.2mb)
• Annual Report 2005-2006 (PDF size: 1.1mb)
• Annual Report 2004-2005 (PDF size: 1.6mb)
• Annual Report 2003-2004 (PDF size: 541kb)
• Annual Report 2002-2003 (PDF size: 1.1mb)
• Annual Report 2001-2002 (PDF size: 420kb)

Annual reports published by the former Residential Tribunal and Fair Trading Tribunal can be accessed via our Publication archive.

2010-2011 Annual Report Survey

The CTTT is interested in your thoughts about the 2010-2011 Annual Report.  Please complete our Annual Report Reader Survey.

Policies

The following CTTT policies are available to download in PDF format.

• Code of Conduct for Members of the Consumer, Trader and Tenancy Tribunal (PDF size: 51kb)
• Complaint Management Policy (PDF size: 70kb)
• Online Payment Policy (PDF size: 43kb)
• Release of Statistics, Data and Information Policy (PDF size: 34kb) 

Read the Chairperson's Directions for the policies and procedures that apply in relation to the CTTT's dispute resolution processes.

Other corporate publications

The following CTTT corporate publications are available to view or download in PDF format.

• Communications Strategy 2008-2010 (PDF size: 765kb)
• Communications Strategy for Aboriginal Communities 2009-2011 (PDF size: 451kb)
• Communications Strategy for Aboriginal Communities 2012-2016
• Communications Strategy for Culturally and Linguistically Diverse (CALD) Communities 2011-2016 (PDF size: 658kb)
• Customer Service Charter (PDF size: 354kb)
• Privacy Management Plan (PDF size: 127kb)