The CTTT performs its work in accordance with the Consumer, Trader and Tenancy Tribunal Act 2001, associated Regulations and other Acts which give jurisdiction to the CTTT.

In addition, the CTTT has developed the following policies to guide its work. These policies may impact upon members of the public in their dealings with the CTTT (listed in alphabetical order):

• Chairperson's directions
• Code of Conduct for Tribunal Members (PDF size: 120kb)
• Communications Strategy 2008-2010 (PDF size: 765kb)
• Communications Strategy for Aboriginal Communities 2009-2011 (PDF size: 451kb)
• Complaint Management Policy (PDF size: 70kb)
• Customer Service Charter
• Fees and charges
• Flowchart - What happens to a CTTT application (Indigenous) (PDF size: 64kb)
• Legal bulletins
• Online Payment Policy (PDF size: 482kb)
• Privacy Management Plan (PDF size: 127kb)
• Release of Statistics, Data and Information Policy (PDF size: 48kb)