The Government Information (Public Access) Act 2009 (GIPA Act) requires all government agencies to provide a 'publication guide' which describes the structure and function of the agency, the various kinds of information it holds, and how people can access it. View the Department of Finance and Services (DFS) Publication guide on the DFS website.

In addition, the CTTT provides the following specific information about our services and activities.

The Consumer, Trader and Tenancy Tribunal (CTTT) was established on 25 February 2002 under the Consumer, Trader and Tenancy Tribunal Act 2001 to replace the former Fair Trading Tribunal and Residential Tribunal.

The role of the CTTT is to provide an accessible, efficient and affordable avenue for the resolution of disputes about the supply of goods and services, and issues relating to residential property.

Learn more About us.

Organisational structure

The CTTT is headed by the Chairperson, who is supported by two Deputy Chairpersons. 

The Tribunal Membership, in addition to the Chairperson and two Deputy Chairpersons, comprised 9 Senior Members, 10 full-time Members and 56 part-time Members. In addition there were 120 CTTT Registry staff positions attached to the CTTT's Registry and Administrative units.

Learn more about Our organisation.

Location

The CTTT has 7 Registry offices located around New South Wales, with the head office located at Level 12, 175 Castlereagh Street, Sydney. Learn more about the CTTT Registry.

The CTTT conducts hearings at nearly 70 hearing venues across New South Wales. View the Hearing lists for the full list of our hearing venues.

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The CTTT offers a valuable service to the people of New South Wales by providing an accessible, efficient and affordable avenue for the resolution of disputes about the supply of goods and services, and issues relating to residential property.

The CTTT's broad jurisdiction covers retail transactions, motor vehicle purchases and repairs, agents' fees, residential tenancies, social housing, home building, strata and community schemes, residential parks and retirement villages.

Where possible the CTTT aims to bring parties to a mutually agreed settlement through conciliation. Tribunal hearings are informal.  Unlike courts, the CTTT is not required to follow legal formalities and Tribunal Members aim to create an environment where parties are able to put their case forward in their own way. The Tribunal Member makes a decision based on the material presented and in accordance with the relevant legislation. Orders made are legally enforceable.

Guidance material

The CTTT provides the following publications and materials to assist parties through the dispute resolution process:

• Application forms
• Chairperson's directions
• Customer service charter 
• Fact sheets
• A Guide to the CTTT 
• Indigenous publications
• Legal bulletins
• Publications archive
• Ten top tips
• Video and multimedia

Other resources

The CTTT also has a number of other resources available to the public:

• Corporate publications (including annual reports)
• Legislation
• Online hearing lists
• Published decisions
• Scott schedule 1 - claiming for defective workmanship or materials (PDF size: 68kb)
• Scott schedule 2 - claim for extra work (PDF size: 70kb)
• Tenancy hearing notes (PDF size: 70kb)

Resources in other languages

The CTTT provides a number of resources in a range of community languages. These include:

• Arabic
• Chinese
• Dinka
• Farsi 
• Greek
• Korean 
• Italian
• Macedonian
• Swahili 
• Spanish
• Vietnamese

Frequently asked questions

The CTTT has developed a range of frequently asked questions available on the CTTT website.

How to access our information

All information outlined in this publication guide can be downloaded free of charge from our website. Alternatively you may contact the CTTT on 1300 135 399 or email ctttenquire@cttt.nsw.gov.au for a hard copy of our information.

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The CTTT annually publishes a financial summary which is included in our annual reports. 

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The CTTT has the power to make orders on a wide range of matters. Orders are legally binding and are enforceable through the Local Courts. 

CTTT decisions supported by written reasons are routinely published on the Australasian Legal Information Institute (AustLII) website. These decisions can be accessed from our Decisions web page.

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Feedback

The CTTT encourages feedback from members of the public, community and industry organisations and other government agencies. This feedback assists us in the development of the policies and guidelines under which the CTTT operates.

Complete our online feedback form or email your feedback or enquiry to ctttenquire@cttt.nsw.gov.au.

Consultative forums

The CTTT holds regular consultative forums with community and industry representatives who operate in the sectors covered by the CTTT's Divisions.

The CTTT also holds community forums in regional areas.

Public consultation on legislative change

Community input is welcomed on the process of developing legisation change. Visit NSW Fair Trading's website to comment on proposed legislative changes.

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The Consumer, Trader and Tenancy Tribunal's website is located at www.cttt.nsw.gov.au

To contact us:

• Telephone:  1300 135 399
• Fax: 1300 135 247
• Email enquiries: ctttenquire@cttt.nsw.gov.au

If you have a hearing or speech impairment, you can call us through the National Relay Service (NRS) on 133 677 or if you want to talk to us with the assistance of an interpreter, you can call us through the Translating and Interpreting Service (TIS) on 131 450.  NRS and TIS are free services. 

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