25 February 2012 marks the 10 year anniversary of the Consumer, Trader and Tenancy Tribunal (CTTT).  Over the past decade the CTTT has resolved more than half a million disputes.

As the largest tribunal in New South Wales, with nearly 70 hearing venues located throughout metropolitan and regional areas, the CTTT provides an accessible and affordable dispute resolution service for landlords, tenants, consumers and traders.

10 year achievements

Since its establishment in 2002, the CTTT has achieved many milestones, for example:

• Resolved 570,000 disputes
• Conducted over 709,000 hearings
• 1.8 million website visitors to www.cttt.nsw.gov.au
• First tribunal in Australia to enable online lodgement of applications and to provide printed orders immediately after the hearing
• Digital sound recording of proceedings
• Emailing of hearing notices and other correspondence
• Appropriate dispute resolution models
• Launch of the CTTT YouTube channel.

In the past 10 years the CTTT has also introduced online hearing lists, regularly participated in community and information events, and produced many educational publications and materials including the recently launched 'A Guide to the CTTT' e-resource.

Ongoing planned innovations for the coming year include video conferencing of proceedings and digital submissions of evidence and other case-related materials.