Facts and statistics

The CTTT regularly collects data to help manage its case workload and to monitor operational performance against our customer service standards.

Key facts and statistics for the 2010-2011 financial year:

Applications

58,808 applications lodged

1% decrease from 2009-2010
48% of all applications lodged online

Hearings

72,836 hearings conducted

77% of applications listed for first hearing within the divisional listing standard
Over 70 hearing venues across NSW used for Tribunal hearings

Finalisations

59,956 matters finalised

74% of matters finalised prior to or at first hearing

Orders

88,339 orders made

92% of orders issued within 2 days of hearing

Community education

67 community and information education events held
22 consultative forums held for stakeholder groups

Website

417,800 visits to CTTT website

28% increase in visitors compared to 2009-2010

Detailed statistics about the CTTT are published in the CTTT's annual reports.

Download the 'CTTT 2002-2012: Signficiant acheivements' information sheet (PDF size: 176kb).

Requests for statistical information

The CTTT regularly receives requests for statistical information and data not available from the CTTT website from government agencies, academic research facilities, media and other sources.

Requests for statistics, information or data should be made in writing to:

Deputy Chairperson (Registry and Administration)
Consumer, Trader and Tenancy Tribunal
GPO Box 4005, SYDNEY NSW 2001

Fax: (02) 9641 6405
Email: ctttenquire@cttt.nsw.gov.au (Att: Deputy Chairperson (Registry and Administration) in subject line)

Note: Application outcomes are not captured due to the complexity and variability of orders made by the CTTT and to the unique circumstances of each case.

Read the Release of Statistics, Data and Information Policy (PDF size: 34kb) for more information about the approval and provision of requests.

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