The Consumer, Trader and Tenancy Tribunal (CTTT) commenced operation on 25 February 2002.

The CTTT was formed as a merger of the former Fair Trading Tribunal and the Residential Tribunal to create a ‘super tribunal’ aimed at improving consumer dispute resolution in New South Wales.

Our purpose

The CTTT is an independent decision making body.  Its primary function is to resolve disputes about the supply of goods and services, and issues relating to residential property.  Orders issued by Tribunal Members are legally enforceable.

The CTTT's powers, functions and procedures are set out in the Consumer, Trader and Tenancy Tribunal Act 2001 and the Consumer, Trader and Tenancy Tribunal Regulation 2009.

Learn more about Our organisation.

Our objectives

The CTTT's objectives, as set out in section 3 of the Consumer, Trader and Tenancy Tribunal Act 2001, are to ensure that:

• the CTTT is accessible
• its proceedings are efficient and effective
• proceedings are determined in an informal, expeditious and inexpensive manner
• decisions are fair and consistent.

Our jurisdiction

The CTTT has jurisdiction to resolve disputes brought to its nine divisions - Tenancy, Social Housing, Home Building, General, Residential Parks, Strata and Community Schemes, Motor Vehicles, Commercial and Retirement Villages.

Learn more about our Divisions and the Legislation that confers jurisdiction to the CTTT.

Our locations

There are 8 CTTT Registry offices located in metropolitan and regional areas.  Hearings are held in more than 70 locations around New South Wales, including the CTTT Registry locations and 4 permanent hearing venues at Campbelltown, Gosford, Lismore and Dubbo.

View our Hearing lists to find out where the CTTT conducts hearings across New South Wales.