The Consumer, Trader and Tenancy Tribunal (CTTT) is a specialist dispute resolution forum, created on 25 February 2002 to replace the former Fair Trading Tribunal and Residential Tribunal.

There are 8 CTTT Registry offices located in metropolitan and regional areas.  Hearings are held across 95 locations throughout New South Wales, including 4 permanent hearing venues located at Campbelltown, Gosford, Lismore and Dubbo.

Hearings are conducted by Tribunal Members who hear and determine matters in accordance with the law.

The following CTTT documents are available to download in PDF format:

• Privacy Management Plan (size: 127kb)
• Freedom of Information Summary of Affairs (size: 51kb).
• Client service standards – our guarantee of service (size: 175kb)
• Complaints Handling Flowchart - how the CTTT manages complaints about its services (size: 17kb)
• Operations Review of the CTTT (size: 338kb) 
• Ten Top Tips Research - a qualitative research study undertaken by Ipsos Australia Pty Ltd to identify ways in which the CTTT may gain a better level of engagement with its clients (size: 313kb)
• Communications Strategy 2008-2010 (size: 765kb)